University of Bath
With an international reputation for quality teaching and research, the University of Bath has (for the second year running) been ranked in the top five of the UK’s universities and colleges, in the Guardian University Guide 2016. It is a prestigious and complex institution, and turned to G7 for support with its Unit4 Business World (Agresso) and previously, Lawson business systems.
To support and maintain its financial systems with appropriate in-house skills, it was necessary for the University to employ an internal team that could provide general programming, UNIX administration and Oracle database administration knowledge and experience. Additionally, a Super User role was required to support end users and answer queries.
G7: The solution
G7 was able to offer the University a comprehensive support solution which covered all aspects of using and running the financial systems. This covered all of the skill sets that were being employed in–house to support and maintain the financial systems. G7 were also able to provide the University with full technical services for upgrading the software, Oracle and UNIX advice, patch application and software development.
The University was thus able to save money on direct staff costs, and by redeploying resources onto other front line systems and services. G7 provided this service successfully to the University for five years, and only stopped when the University changed systems. At this stage, G7 supplied the Project Manager for the new finance implementation, through Unit4, the new software supplier.
The University now use G7 to support their Unit4 Business World Milestone 4 implementation and have chosen to engage G7 for consultancy services including advice and guidance on file storage and running an ‘Incoming invoice Workflow’ workshop to provide guidance and offer solutions to improve the business process and application functionality.
How did we do?
The University of Bath commented that “The support service was excellent from G7; we always knew who we were talking to and they knew us. Every issue got resolved. We were keen to receive the same level of service to support our use of Unit4 Business World and have recently signed a support contract with G7”
On G7 consultancy services, the University has said that “We were very impressed with the depth of knowledge of the consultants we have worked with. They were able to provide us with help and guidance on how to move forward, making best use of the system to meet our user requirements. We plan to use G7 consultancy both to progress a review of our payments process, and improve our reporting capability.”